NHS Friends & Family Test

Would you recommend this service to friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone. Whilst the FFT has been used in hospital settings since it was introduced in 2013 it only became available for Dentists in April 2015. For more information about the programme visit NHS England.

How does it work?

The FFT asks: ‘How likely are you to recommend our dental practice to friends and family if they needed similar care or treatment?’ You will be invited to respond to the question by choosing one of five options, ranging from “extremely likely” to “I don’t know”. You will also have the opportunity to explain why you have given your answer, so please answer any follow-up questions.

Do you have to respond to the question?

Your answer is voluntary. But if you do answer, your feedback will provide valuable information for us, and identify opportunities to make improvements. Your answer will not be traced back to you, and your details will not be passed on to anyone. A member of your family or a friend is welcome to answer the question if you are unable to.

Does this replace the complaints procedure or other forms of feedback?

No, this will not replace the current complaints procedure or other forms of feedback.

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